Customer Support Automation
Automate customer support at scale
Automated customer service (customer support automation) is a purpose-built process that aims to reduce or eliminate the need for human involvement when providing advice or assistance to customer requests.
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What is Customer Support Automation?
Automated customer service is a method of consumer support that is provided by an automated system such as a help center, chatbot or other artificial intelligence. Automated customer support can be provided 24/7 and is used to both assist and reduce the cost of human support representatives.